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Friendly and efficient

Story from nhs.uk

"Friendly and efficient "

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus

Attended A&E ,swiftly allocated to ED isolation because of my symptoms. I was upset and feeling stressed but staff were friendly and sympathetic. Tests needed were done,all staff polite and patient. The waiting area was clean ,I felt safe .

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Responses

Response from Kelly Morley, Patient Experience Officer, Patient Experience and engagement, Nottingham university hospitals last month
Kelly Morley
Patient Experience Officer, Patient Experience and engagement,
Nottingham university hospitals

Submitted on 21/03/2024 at 12:37
Published on Care Opinion at 12:37

Dear Patient

Thank you for your feedback we were pleased to hear that your experience was such a positive one. We are also pleased to hear that you got the care you needed and that you found the department to have met your expectations.

Please be assured that we will pass this compliment on to the team in A&E so that it can be shared with the team.

Kind regards

Kelly – Patient experience officer.

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