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Always made to feel at ease and included

Posted By Blessed mum

"Always made to feel at ease and included"

About: The Ulster Hospital / Neonatal

(as a service user),

My son was born 8 weeks early, and taken to neonatal unit. Cannot fault the care at all, at a time when I wasn't sure what the outcome would be, I was reassured and informed of any changes as they came, always made to feel at ease and included in all aspects of my son's care. I can honestly say with the care I now have a happy cheeky little 4 month old who is thriving. No words could ever thank you all enough, each and every one of you, angels 💫

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust last month
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 20/03/2024 at 13:57
Published on Care Opinion at 13:57

picture of Conor Campbell

Dear Blessed mum

My name is Conor Campbell. My position is Senior Manager, Assurance and Improvement with a leading role in improving the service user experience - which includes responding to any person who tells their story through Care Opinion in order to help the organisation learn and improve.

Thank you for sharing the story of your and your baby son’s experience in the care of the neonatal team at Ulster Hospital.

It is great to learn that your quality of care and experience has been of the standard that we aspire to and that your son is doing well.

I have shared your positive feedback to the Ulster Hospital Neonatal Team who greatly appreciate your kind words.

Best wishes to you and your son

Conor

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Response from Alison Bartlett, Neonatal Ward Manager, Woman & Acute Child Health, South Eastern Health & Social Care Trust last month
Alison Bartlett
Neonatal Ward Manager, Woman & Acute Child Health,
South Eastern Health & Social Care Trust

Submitted on 20/03/2024 at 14:51
Published on Care Opinion at 15:20

Thank you so much for sharing your fabulous story.

The neonatal journey can be a rollercoaster of emotions and our team aim to not only look after the babies but also support mums and dads through difficult times. They are here to listen to you and have a special skill that makes you feel safe and reassured that everything will be ok. Our unit has a philosophy of family integrated care and it is so important that you feel supported and ready to go home with your baby.

I hope you all enjoy the next stage of your neonatal journey and come back to visit us to see how much your baby boy has grown! We love to see our Neonatal Graduates!

Thank you again for taking the time to reach out to the team-I will make sure your kind words are shared with the neonatal team.

Alison Bartlett

Lead Neonatal Nurse

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