This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Transformational - very grateful to the service"

About: Children's Specialist Health Services / Integrated Children's Nursing Team

(as a parent/guardian),

My son has complex medical needs and developmental and learning delays. He was referred to the Paediatric Enuresis Service as he approached his teens as he had never been dry overnight.

We were cared for by Sharon, who took great care to listen and understand my son's conditions and the impact on his life, to gain his trust, help him understand and to involve him in his treatment. She also showed such empathy to me and the challenges of managing my son's conditions. She also went above and beyond to ensure that we had the resources we needed before we headed off on holiday. Within a couple of weeks or so, my son was dry overnight. This has been transformational for him, allowing him to be more comfortable and confident. 

We are very grateful to the Service and to Sharon in particular. Thank you!

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Seonaid Robertson, Interim Team Leader, Integrated Community Childrens Nursing Team, Health & Social Care North Lanarkshire last month
Seonaid Robertson
Interim Team Leader, Integrated Community Childrens Nursing Team,
Health & Social Care North Lanarkshire
Submitted on 26/03/2024 at 18:19
Published on Care Opinion on 27/03/2024 at 09:24


FebruaryDog

Thank you so much for taking the time to feedback on your experience with our Paediatric Enuresis Service.

I am delighted with the high standard of care our nurses especially Sharon, showed to you and your son.

Sharon's empathy, listening and understanding has obviously led to a very positive outcome for your son and I am so happy to hear that he is now more comfortable, dry at night and has increased confidence.

I will share you kind words and appreciation with Sharon and the Enuresis Nurses'

I wish you and your family all the best for the future.

Kind Regards

Seonaid

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k