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"Everyone was so kind"

About: Victoria Hospital / Accident & Emergency

(as a service user),

We went to A & E with our little girl. It wasn’t the best experience due to the long wait time of over 6 hours but we understand the staff are very stretched.

We just wanted to say a huge thanks to James. He was so informative and tried his best to keep us updated after what seemed to be a very busy night. He gave us a room with a trolley to try and get a bit rest with our little one. He was just so kind to two very tired parents with a poorly wee girl and for that we are so grateful.

All the staff we met from reception, triage, and at treatment stage were so kind and lovely. It was just unfortunate it was so busy so that extended our waiting time but, in A & E on a Friday evening/ Saturday morning everyone was so kind, despite clearly having a very busy shift. So thank you again to all. 

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Responses

Response from Louise Curran, Senior Charge Nurse, Accident & Emergency, NHS Fife last month
Louise Curran
Senior Charge Nurse, Accident & Emergency,
NHS Fife
Submitted on 20/03/2024 at 16:54
Published on Care Opinion at 16:54


Dear AEW92x

Thank you for your lovey feed back. We are sorry that you had such a long wait in our department and we really appreciate your patience and understanding. I will be sure to pass your kind words on the James and the rest of the Emergency Department team. I do hope your little girl is feeling better.

Thanks again

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