We went to A & E with our little girl. It wasn’t the best experience due to the long wait time of over 6 hours but we understand the staff are very stretched.
We just wanted to say a huge thanks to James. He was so informative and tried his best to keep us updated after what seemed to be a very busy night. He gave us a room with a trolley to try and get a bit rest with our little one. He was just so kind to two very tired parents with a poorly wee girl and for that we are so grateful.
All the staff we met from reception, triage, and at treatment stage were so kind and lovely. It was just unfortunate it was so busy so that extended our waiting time but, in A & E on a Friday evening/ Saturday morning everyone was so kind, despite clearly having a very busy shift. So thank you again to all.
"Everyone was so kind"
About: Victoria Hospital / Accident & Emergency Victoria Hospital Accident & Emergency KY2 5AH
Posted by AEW92x (as ),
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