"Excessive waiting times"

My son in law was told to be at the RAH same day admissions (day surgery) in the early morning, he was going in for a procedure first thing or so he presumed. Five and a half hours later he was finally taken through.

Once the two-hour procedure was finished the consultant prescribed pain relief and antibiotics, whilst waiting on his meds there was a shift change and the consultant taking over the shift cancelled the antibiotics, he was still waiting on his meds another 6 hours after his procedure was finished. What an absolute disgrace to allow someone to sit in pain for that length of time. He was finally discharged in the evening and got home at about 10pm - more than a 12 hours for something that should have only been a few hours!

They then received a phone call early following morning to be told he should have been given the antibiotics, this has seriously impacted patient care, so my daughter and my son in law then had to spend almost the entire day again trying to get these antibiotics which they did eventually through his own GP.

What is it gonna take for the NHS to realise they shouldn't herd everyone in first thing in the morning for a procedure, then leave them sitting all day before not following up properly afterwards.

Patient care should always be a priority.