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"Poor Experience"

About: Thornton Medical Centre

My first ever appointment at this practice was not a good experience. When i called to make the appointment, I explained to the call handler that i had a few issues to discuss. I had assumed the appointment had been booked accordingly- to allow enough time to discuss the issues i had. The GP was running slightly late. When I arrived i felt like the GP was not particularly warm, had not reviewed my notes and was asking me about what kind of pills i was taking 15 years ago. The GP said they could not help me for one of the issues I had come for. On the other issue they said that before i can be referred to a specialist to discuss my symptoms and a new treatment plan, i have to be rediagnosed for my condition, that I have had for 20 years and is an incurable disease. When i raised a final issue i was told that i should have made a double appointment. I tried to explain i had explained to the call handler when I made my appointment I had multiple issues to discuss. However the GP did not want to listen to me, and dismissed me and said that they "had 2 patients waiting in the waiting room because of you". I was then ushered out saying i had to make another appointment to discuss further issues and was dismissed with a curt "have a nice day". After waiting a month for the appointment I was left with questions unanswered and faced with the prospect of waiting another month to make another appointment. All in all a terrible experience which has left me feeling like i should move to a different practice altogether.

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