"How do you get an appointment?? "

I have tried to help my son get an appointment, as he can’t find a way to get a doctors phone call. The reception staff say it has to be arranged on the day and a pre booked call with a gp is not possible. This involves waiting for very long periods in a queue, with people who really need to be seen on same the day. I have never got through by phone, the result is always the same, I’m cut off or a message saying all appointments for today are taken.