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A well oiled machine.

Story from nhs.uk

"A well oiled machine."

About: Russells Hall Hospital

Attended G.I.(endoscopy) for a procedure ( the second in less than a month) and on both occasions everything ran smoothly like a well oiled machine. Staff were helpful, courteous and explained everything clearly and concisely. Nothing could be faulted or criticised in any way whatsoever. Sincere thanks to everyone I came in contact with.

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Responses

Response from Russells Hall Hospital last month
Russells Hall Hospital

Submitted on 20/03/2024 at 15:39
Published on nhs.uk at 15:39

Dear patient,

Thank you for taking the time to tell us about your positive experience at our GI Department and rating the service as five stars.

We are delighted to hear that staff were helpful, courteous and were able to explain your care and treatment to you in a way that you understood and that you felt listened to.

We have shared your kind words wit staff within the department who will be pleased to receive them.

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