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"Wonderful service "

About: James Paget University Hospital

My experience of the James Paget Hospital Accident and Emergency was excellent. I walked into the A and E reception and was greeted by a nurse who listened to my problem. The nurse then asked me to register with reception whilst she booked me an appointment with the X-Ray department. I walked straight to the X-Ray Department and was called within two minutes. The X-Ray operator explained the proceedure in clear terms and allowed me to see the X-Ray image. I then returned to A and E reception to see a doctor. Again I was called within two minutes and the doctor examined me having reviewed the X-Ray image. The doctor told me what was wrong and gave me a wrist brace to support and protect my limb. I was advised about caring for my wrist and discharged. At every stage in the process staff were cheerful, professional and caring. It was such an amazing experience. I cannot thanks the team at the James Paget Hospital enough.

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Responses

Response from James Paget University Hospital last month
James Paget University Hospital
Submitted on 27/03/2024 at 11:01
Published on nhs.uk at 11:01


Dear Tim

Thank you so much for taking the time to submit your lovely feedback regarding your recent experience of accessing our A&E and X Ray departments, which I have shared with the teams involved. It is great to hear that you had such a positive experience and you were cared for by our cheerful, professional staff. I do hope that you are recovering well.

Kind Regards

Amanda Hood

Head of Patient Experience and Engagement

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