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Care Opinion

My best experience with the NHS

Story from nhs.uk

"My best experience with the NHS"

About: St James's University Hospital

I had to leave a review based on how lovely my experience was at the breast clinic. I went in for a routine check up that needed further tests and the team were so lovely, supportive and reassuring. All tests, consultations etc were done in a timely and efficient manner and each of the team were so pleasant and friendly. A really positive experience for a time that felt a bit worrying.

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Responses

Response from Tracy Richardson, Patient, Carer and Public Involvement Officer, Leeds Teaching Hospitals NHS Trust last week
Tracy Richardson
Patient, Carer and Public Involvement Officer,
Leeds Teaching Hospitals NHS Trust

Submitted on 10/05/2024 at 10:24
Published on Care Opinion at 10:24

Thank you so much for taking the time to write to us.

Your post is wonderful to read and I am extremely pleased that you had such a positive experience whilst in our care and that you felt reassured and supported throughout your treatment.

I have passed your kind words onto the manager for breast screening services and asked that she share your positive feedback with the team. I know that all the staff will be delighted to know that they are delivering a level of care that met your needs and fulfilled all your expectations.

With kindest regards

Rosie
Senior Nurse
Patient Experience

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