"Looking for support for myself and my son"

I was initially referred by my GP for assessment as I'm someone who has endured trauma as both a child and adult and in turn I have different mental health conditions, some diagnosed, some not.

I specifically told my GP that I wasn't looking for treatment because I'd already tried various things like medications, counselling, CBT and other things and that I wanted some form of support for myself and my son as he deals with me on his own and also has health conditions.

I received a call from a very abrupt member of staff in March 2022 (too long ago to complain about) wanting to book an assessment with me, not only were they abrupt with my son but they were abrupt with me as well, because of this and how overwhelmed and anxious I felt, I decided that I wanted to cancel the appointment, my son called on 3 different occasions and each time the person he spoke to was a tad rude.

I finally got to speak to the person who would have been doing my assessment, they asked what I was looking for from the service, I told them a diagnosis, a CPA or some form of support. I asked them what treatment that they offered and was told medication, talking therapy and management, pretty much what I had tried already, they said I couldn't have a CPA as I wasn't harming myself, which isn't what Rethink told me. I asked them about being diagnosed, they asked what my GP had said and went along with that. I then spoke to them briefly about my issues and what I thought I had, they agreed with that as well but still didn't advise me on how I'd go about getting a diagnosis, surely you don't have to have treatment in order to be diagnosed? They agreed to cancel stating I'd already tried to help myself and yet I struggle with flashbacks and suicidal thoughts.

A week later a different member of staff called on the day the appointment was meant to be, they hadn't noticed that it had been cancelled, they said that the previous person I'd spoken to was incorrect and there were other forms of treatment and support that someone like myself could receive, they said they'd get back to me about online help but didn't. 

I struggle to ask for help and to talk about my traumatic experiences, I will however try with the right person but as I've stated, the treatment that I have tried over the years was simply not helpful. I just wanted a diagnosis and some support for myself and my son.