"No change!"

Having received multiple letters from the practice which do not make anything clear, I have tried to see a GP to discuss my clinical management. Yet again, there is no means of booking a face to face appointment ahead of the day. I have agreed to accept a phone call consultation from an 'Extended hours' GP service. I am hopeful that the matter will be resolved albeit by a clinician who I have never met (but this is no different to Hawthorn). This proves that even though the CQC reports from 2023/4 have found some improvements after being placed in 'Special Measures', the accessibility has not been one of them. I remain deeply concerned that if I need to see a GP for a serious matter, I will not be able to do this. I have recently had to resort to see a private consultant as I have no faith at all in the current service provision.

I'm sure there are many satisfied patients, but please Hawthorn, why do you make me feel so frustrated every time I have any form of communication with you. Use the 'Family & Friends' test...would you like your relatives to be treated in this way?? I suspect not!