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"Pregnant and not being taken seriously"

About: The Uppingham Surgery

I suffer with recurring UTI's and sent a sample in in December 2023, in which everything came back as normal no further action was taken by the doctors. 6th February I found out I was pregnant and still had these symptoms, so I went back to the doctors on 14th February and gave another water sample. The doctor I saw promised me he would get back in touch the next day with results, and to discuss next steps if everything came back normal again. Monday 19th February my result came back, normal. No further action. However, I was still experiencing these symptoms, I called the doctors to follow up the call back I should've received off the doctor I saw on 14th as he promised, only to be told, he will call back, never to receive a call. Water infections in pregnancy is proven to cause low birth weight babies, premature births, even miscarriage and still birth. It is a serious matter which should be taken as such. I spoke to another doctor on 6th March and expressed my anxiety around continuing symptoms and being pregnant, she advised my symptoms clearly indicated infection and results from sample tests aren't always specific, I should be on antibiotics, she also confirmed the previous doctor had a task outstanding with me for 3 weeks. 3 weeks. I also spoke to my midwife who confirmed it was a medical issue and to keep following up with doctors. I received a phone call on 11th March advising my water sample came back clear and no further action and this should be reassuring? How is that reassuring when I am still experiencing the same symptoms? The next morning, 12th March, I received a text at 8:34 explaining I did in fact have a water infection, I replied 3 minutes later. On the NHS app I can see that on the notes there is information about the antibiotics I have to take. I called another 3 times on 12th March as I didn't hear back from my message I sent at 08:37, only to be told time and time again the doctor will get back in touch. Its now nearing 4pm and I explained how I'd like to start the treatment today to alleviate any further risk to my pregnancy, I am waiting to hear back 7 hours later. I appreciate there are other patients to be seen but I have not been taken seriously for weeks, forgotten about and pushed under the rug and I feel disappointed that I have been made to wait all day when I am already suffering huge anxiety, first trimester symptoms and on top of all of that UTI symptoms too. Its disgraceful and quite frankly disgusting practice from the NHS.

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Responses

Response from The Uppingham Surgery 2 weeks ago
The Uppingham Surgery
Submitted on 16/04/2024 at 12:24
Published on nhs.uk at 12:24


Thank you for comment regarding your experience of care delivered by Uppingham Surgery. We are sorry to read you are unhappy with the service provided by the surgery.

It is inappropriate to respond directly without breaching patient confidentiality on this open forum.

If you would like us to formally investigate your concerns, we would advise that you raise a complaint so that we are given the opportunity to investigate and review your care and ensure lessons are learnt from your experience. You can email the practice: uppinghamsurgery@nhs.net and mark for the attention of the practice manager.

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