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Care Opinion

Visit to pilgrim hospital

Posted By Susan158

"Visit to pilgrim hospital"

About: Pilgrim Hospital / Trauma and orthopaedics Pilgrim Hospital / X-ray and Scans

(as a service user),

Parking is a nightmare and you need to provide alternative parking or people will be late for appointments.

The fracture clinic was brilliant and the diagnosis as expected, however the horrific wait in x-ray needs addressing. The calling system leaves much to be desired when the person calling wears a mask and has problematic accent.

The x-ray chap was first class. 

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Responses

Response from Joana Leitao, Matron Outpatients, ULHT last month
Joana Leitao
Matron Outpatients,
ULHT

Submitted on 20/03/2024 at 08:59
Published on Care Opinion at 08:59

Dear Susan158

I am glad that you were pleased with the care that you received in the fracture clinic, as this is the care we strive to provide.

Regards

Joana

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Response from Diagnostic Matron, United Lincolnshire Hospitals NHS Trust last month
United Lincolnshire Hospitals NHS Trust

Submitted on 20/03/2024 at 17:45
Published on Care Opinion at 17:45

Dear Susan158

Thank you for taking the time to send some feedback regarding the experience you had recently in our hospital.

I am sorry to hear that you had to wait a long time in the Xray department and that when you were called forward it was difficult to hear your name due to the staff member wearing a mask and their accent. I will let the team know.

The department is always busy as you can imagine, particularly at certain times of the day. We do our best to see patients in a timely way, however sometimes emergencies will come and delay will occur. Regarding the difficulty hearing your name being called, this has been a ongoing issue since the pandemic and we were all wearing masks. However we do try to be clear when speaking to patients and relatives whilst wearing a mask.

I am saddened in relation to your comments regarding a problematic accent, our team is made up of a wide variety of different people all working together to ensure a good service for our patients and your final comment about the Radiographer doing a good job is great to hear.

Regards

Matron Cathy

Response from Jessica Quint, Business Support Officer, United Lincolnshire Hospitals NHS Trust last month
Jessica Quint
Business Support Officer,
United Lincolnshire Hospitals NHS Trust

Submitted on 26/03/2024 at 15:18
Published on Care Opinion at 15:18

Dear Susan158

Thank you for taking the time to report this and please accept our apologies. We would like to assure you that we are aware of the current parking situation at Pilgrim Hospital and we are looking at both short-term and long-term solutions to improve the situation. Any updates with be publicised as soon as finalised.

Many thanks,

Jess

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