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Exceptional care

Posted By Lp40

"Exceptional care"

About: Borders General Hospital / Accident & Emergency Scottish Ambulance Service / Emergency Ambulance

(as a parent/guardian),

My son fell at school and ended up with a dislocated fracture on his elbow today.  The paramedics were amazing with him and even came to check on him later in their shift in A&E.

The consultant, Dr Macarthy, and nurse Lyn who plastered him quickly and treated him with compassion and humour to make things so much easier for us both, the porters and radiology staff were genuinely caring.

All staff showed the NHS borders values in abundance and should be credited for their exceptional care.

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Responses

Response from David King, Patient Experience Coordinator, Corporate Affairs, Scottish Ambulance Service last month
David King
Patient Experience Coordinator, Corporate Affairs,
Scottish Ambulance Service

Submitted on 15/03/2024 at 14:17
Published on Care Opinion at 14:17

Dear Lp40

Thank you for sharing your story. It must have been a very worrying time so I am glad to read that you are happy with the care recived.

If you would like me to pass on your thanks to the ambulance crew may I ask that you email our Patient Experience Team with your name, Care Opinion name, your son's name and the address and date we attended.

I do hope he is recovering well.

Kindest regards

David

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Response from Alan Milne, Clinical Nurse Manager, NHS Borders last month
Alan Milne
Clinical Nurse Manager,
NHS Borders

Submitted on 25/03/2024 at 13:23
Published on Care Opinion at 13:23

Good Afternoon LP40,

Thank you for your lovely feedback about the ED team at the BGH. I have passed your comments on to the team

Alan

Clinical Nurse Manager

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