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"Everyone I met treated me well and inspired confidence"

About: Glasgow Royal Infirmary / Plastic Surgery & Burns (wards 45, 47, 48 & 49)

(as the patient),

I had been diagnosed with a melanoma and as a result, under the care of the consultant Mr Scott, had EWI surgery in February 2024 to my abdomen and removal of lymph nodes from my left armpit.

From the time of my early morning arrival until my discharge everyone I came in contact with treated me so well and inspired confidence.

In particular I would like to highly commend the following medical staff:

1. The lady who took the scan images in the nuclear medicine department as she very successfully handled my claustrophobia.

2. Both the lead and assistant anaesthetists who were exceptionally calm and reassuring in their preparation.

3. Mr Scott who spoke to me that day before the surgery, and afterwards when he informed me that it had gone well and been straightforward. He would have a follow-up meeting with me after the results of the biopsies became available.

In the circumstances I could not have asked for more and in my opinion these commendations are well deserved.

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Responses

Response from Jackie Dunlop, Interim Clinical Services Manager, Burns and Plastic Surgery Unit; Centre for Integrated Care, NHS Greater Glasgow and Clyde last month
Jackie Dunlop
Interim Clinical Services Manager, Burns and Plastic Surgery Unit; Centre for Integrated Care,
NHS Greater Glasgow and Clyde
Submitted on 16/03/2024 at 14:39
Published on Care Opinion at 14:39


Thank you taking the time to share your recent experience. The feedback is very much appreciated and will be shared with the various teams you have mentioned above as well as the wider clinical team.

Kind regards

Claire Blake

Interim Lead Nurse

Burns and Plastic Surgery

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