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Brilliant car parking team

Posted By Wife and driver

"Brilliant car parking team"

About: Western General Hospital / Radiotherapy

(as a relative),

My husband has been treated with chemotherapy and 6 weeks of radiotherapy at WGH. We travel from the Borders and each day the car parking team have been brilliant. They take away so much of the stress and on the days he was particularly unwell they ensured we could park nearer the door. 

Special mention has to go to Carol, she is a fantastic representative of NHS Lothian. Each day she smiled and was very friendly, she alleviated a lot of our stress during a very scary time. In all weathers she took time to greet us personally and always with a smile. Thank you Carol!
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Responses

Response from Mariska Vernon-Stroud, Patient Experience Team Lead, Patient Experience Team, NHS Lothian last month
Mariska Vernon-Stroud
Patient Experience Team Lead, Patient Experience Team,
NHS Lothian

I gather feedback from patients to recognise good practise and supporting improving services in NHS Lothian.

Submitted on 15/03/2024 at 14:52
Published on Care Opinion at 14:52

Dear Wife and driver,

Thank you so much for taking the time to share you story. It was lovely to read how valuable the parking staff have been when you've been attending your appointments, providing a friendly face and alleviating stress. The team will be encouraged by the feedback you have given.

I wish your husband all the best in his ongoing treatment.

Kind regards,

Mariska

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