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Sympathetic and professional

Story from nhs.uk

"Sympathetic and professional"

About: The Royal Victoria Infirmary

Attended Neuro radiology dept on Sunday 10 March 2024.

My sister is undergoing treatment for spinal metastatic cancer.She is unable to sit and lie comfortably for any tests ,we were greeted by a lovely member of staff who took his time with her,explained everything and was very professional and kind to my sister and myself .

She was treated with the utmost respect and every effort was made to alleviate her concerns and to help her with pain she issues during her scan .

I did not catch his name but what a credit to your department.The lady assisting him was extremely friendly and helpful ,they both guided her through her procedure very attentively and professionally .We as a family are going through such an horrific time at the moment and would like to thank them so much for making our day a little more bearable .With our greatest thanks .

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Responses

Response from The Royal Victoria Infirmary last month
The Royal Victoria Infirmary

Submitted on 11/03/2024 at 09:35
Published on nhs.uk at 09:35

Thank you for taking time to leave your feedback regarding your sisters care at the Neuroradiology department, RVI. We are pleased that you found the staff to be professional and kind, guiding her through the procedure and alleviating any concerns or issues of pain. Your feedback will be forwarded to the directorate, who will share with the team involved in her care.

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