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Terrible behaviour

Story from nhs.uk

"Terrible behaviour"

About: The Royal Victoria Infirmary

Staff have no compassion when it comes to dealing with anyone with dementia and just shouts and tells the person to shut up and get back to bed

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Responses

Response from The Royal Victoria Infirmary last month
The Royal Victoria Infirmary

Submitted on 11/03/2024 at 09:41
Published on nhs.uk at 09:42

We are sorry for your recent experience of staff dealing with patients who have dementia and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net.

If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.

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