"Nice people"

I was accompanying my wife - we had been sent from a clinic at the Nightingale to the Single Day Treatment place. We were amazed by how nice all the staff and professionals were throughout the day. Admittedly a long day - but several stages of preparation were done throughout our time in there. Eventually admitted to a ward. The pleasant experience continued. The interpersonal skills of all involved was noticeable. All staff seemed cheerful, approachable and helpful. I just hope they don't get soured by the inevitable grumpy and negative people.