"Hideous discharge procedure "

I had intended to leave a 5 star review until I experienced my discharge. Around 9 pm I was taken to the “lounge” having been swopped into another patients bed and she mine with a possible change of linen. I had planned for my son to collect me when the pharmacy had readied my meds which was said to be on Sunday. However the “lounge” had the appearance and feeling of a cross between a warehouse and morgue, I called my son to collect me immediately which he did, leaving without my meds.I just felt really sorry for the really elderly people who perhaps did not have a phone and/or helpful son. Suffice it to say all of the other staff were absolutely wonderful with the exception of one catering lady whom I had reason to complain about. My complaint was expertly ,professionaly , and speedily resolved by a nurse and her superior to my great satisfaction.