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Very poor

Story from nhs.uk

"Very poor"

About: Chelsea & Westminster Hospital

Attended AE today, was told I needed to see a member of the colorectal team, waited 9 hours for them to come and see me in AE, to find out they are refusing to come down to see me,as they couldn't be bothered .so they send a doctor who was to busy cracking her knuckles while talking to me. Absolutely disgusting, I had to discharge myself after 9 hours of no care at all. Need to change hospitals. AE staff couldn't apologize enough, but it wasn't their fault,

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Responses

Response from Camelia King-Martey, Patient Experience Coordinator, Patient Experience, Chelsea and Westminster Hospital NHS Foundation Trust last month
Camelia King-Martey
Patient Experience Coordinator, Patient Experience,
Chelsea and Westminster Hospital NHS Foundation Trust

Submitted on 22/03/2024 at 17:25
Published on Care Opinion at 17:25

Dear writer,

Thank you for sharing your recent experience.

We apologise on behalf of the Emergency Department for how you was treated during your visit.

If you would like to raise this as a concern or complaint, please reach out to our PALS team who will be happy to assist you:

chelwest.cwpals@nhs.net

Best wishes,

The Patient Experience Team

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