"An ( unfortunate) Experience "

The English language is wonderful in respect of word availability but even with this experience words fail me! I admire the medical staff work in this chaotic (because of in my view layout) environment in respect of in first instance the "waiting" room where we spent some 9 hours before finally breeching the inner sanctum at around 2100 hours. The expression of packed liked sardines can be in this instance be replaced by tadpoles to describe the waiting area. Around 70 patients had managed to find chairs (of various types) and woo betide you if you moved, for even a nano second, as one of the 20 or so people standing/leaning would rush in to take over. The space was stuffy and no doubt full of bugs that less fortunate souls could readily share with others through the closeness of chairs (various). Effective ventilation, of which there was none, would help mitigate this problem. The observation at this point is that the "space" is one third of the size that it used be as many years ago I came as an emergency to that same space. The lost space seems to have been converted into 3 small "consulting" rooms sitting outside the inner sanctum. The rest of the space converted into further consulting rooms extending from the inner sanctum. At 8/9 hours in we arrived at one of these "inner" rooms and right above the patients head was a extremely noisy extractor fan that effected communications with the partial deaf elderly patient! Having been sent back to the waiting area whilst the results of 2nd blood test were awaited (the first one having gone walkabout) we converted a mobility frame into a seat for the disabled patient and a childs seat found in an office for the escort! Some two hours later the inner sanctum was breeched again but this time further in. Passageways were lined with around 7 loaded trolleys the occupant of one, in a fully made up bed, looked awful. This time a chair with wheels was found by a clearly harassed nurse who declared she was the nurse for patient but we never saw again in the following 2 hours. But credit to the assigned young doctor who circled back every hour or so (to the chair!) to check patient well being and apologising for the delays although not necessary as she was equally under the control of unseen forces. Where does this story end. Firstly the multiple choice answers question before this "page" asks the rather silly question of how likely you are to recommend (QA) to a friend. Its an AE department !!! You are not there based on recommendation but on need I suggest! My final thoughts;I wonder if the ceo/senior management have ever bothered to come, frequently, this hard pressed department so that they can see the wretched environment in which the hard working professional staff have to work/function. I suspect that the ceo office is larger than the "terrible" waiting area rammed with up to around 100 souls when we were there. I post this to the ether in two certainties 1 of which it will never be read by ceo