This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Poor practice "

About: Royal Bolton Hospital

The dermatologist was very dismissive, stated I had no “active acne” however I tried to explain I had been struggling with this most of my life. Tried to explain my skin type was very oily and proceeded to prescribe me unmediated moisturiser for very dry skin. Did not offer a follow up consultation. I had to ask for one and did not receive this until a year later for it to only be cancelled via post letter which arrived at 5pm the day before (my appointment was meant to be at 10am). Practitioner did not look into how long I have been taking my current medication and advised to stay on the contraceptive pill and lymecycline (I had been taking this for 19 months with no improvement). Practitioner did not explain the cream which he prescribed and I had to do my own research. If it wasn’t for the very long wait list I would ask my gp to be transferred to a different hospital.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Bolton Hospital last month
Royal Bolton Hospital
Submitted on 13/03/2024 at 09:11
Published on nhs.uk at 09:11


Dear Sienna

Thank you for taking the time to share your experience with us. I am very sorry that you have waited so long to be seen and that you are not happy with the outcome.

If you would like us to support you with your concerns, then please contact our Patient Advice and Liaison Service by email PALS@boltonft.nhs.uk and a member of the team will do their best to support you.

Best wishes

Tracy Joynson, Patient Experience Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k