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Still no appointment

Story from nhs.uk

"Still no appointment "

About: Burnley General Hospital

I visited the opthalmology dept in May and was told I would have a follow up in September. After repeatedly chasing up appointments I got one for November which was then cancelled a week before, I was told I would be giving anew appointment but have heard nothing since.

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Responses

Response from Burnley General Hospital 2 months ago
Burnley General Hospital

Submitted on 13/03/2024 at 10:39
Published on nhs.uk at 10:39

Dear Gemma,

Thank you for taking the time to share your feedback regarding your Ophthalmology appointments.

I am sorry to hear that your appointments have been cancelled and that you haven’t been given any information as to why this has happened or received a new appointment. If you would like to get in touch with us directly we can arrange for this to be looked into for you.

You can contact the Patient Experience Team at patientexperience@elht.nhs.uk or the Customer Relations Team on Tel 01254 733700 or email complaints@elht.nhs.uk and they can arrange for your concerns to be investigated.

Many thanks again for taking the time to provide your feedback.

Kind Regards

Sarah Ridehalgh

Patient Experience Facilitator

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