This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Excellent care

Story from nhs.uk

"Excellent care"

About: Russells Hall Hospital

I attended A & E today after my GP asked me to attend after concerns about blood test results. I was seen almost immediately by a triage nurse, then within a few minutes I saw a doctor, had my blood pressure taken and blood samples taken. The doctor I saw was very kind and caring despite them being very busy and popped out to the waiting room periodically to apologise for my wait for the blood test results and to assure me they would update me asap. I could not not have asked for better treatment and care than I received today. I was in and out in under 3 hrs. I am so very grateful for the care and kindness I received today. We'll done everyone in A & E

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Russells Hall Hospital last month
Russells Hall Hospital

Submitted on 13/03/2024 at 12:29
Published on nhs.uk at 12:29

Dear Amanda,

Thank you for taking the time to tell us about your positive experience at our Emergency Department at Russells Hall Hospital. We are delighted to hear that staff provided excellent care, kept you informed and showed kindness.

We have shared your kind words to staff within the Emergency Department who will be pleased to receive them.

All the best and take care,

Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k