"L i s a. the Hero "

Many times have I spoken to urology and never had a better interaction than today with “L I s a the hero” , I rang up as I missed my appointment last week which was my own fault , lisa managed to get me an appointment for the end of July which I wasn’t exactly happy about as this has been ongoing for about 2 years and the long waits between appointments have made it worse, I rang back and asked lisa if there was any other person that can see me as I’m at the end of my tether , it really felt like lisa cares about the patient as opposed to others I’ve spoken to. I appreciate it’s not down to the admin team to sympathise with patients but I can assure you it really does go along way, I’m not writing this review just because I’ve been able to be seen quicker, I’m writing because for the first time in a long time it feels like the person on the end of the phone actually cares! And that’s all I think that all patients want is to feel like someone’s listening to them and making headway! Carry on with the good work lisa ! Your job probably isn’t the best dealing with a lot of disgruntled patients but you really have made me feel a lot better! Please give L I s a at reading Berkshire hospital the recognition she deserves!