"Friendly knowledgeable staff efficient service"

I was seen in the respiratory department both October 2023 and Monday the 11th October.

I was very impressed with the service on both occasions.

Friendly Health Care Assistants greeted me and did the routine checks weight Blood pressure Pulse and Oxygen recordings

On the 1st occasion the Dr called me in to the room introducing herself by her full name . She listened and did her medical examination. She was very reassuring and said she’d arrange for a chest CT and Echocardiogram and said I’d been seen for the results.

The CT was done within a week and the Echocardiogram in under 4 weeks.

My follow ip appointment the one recently again the same with the HCAs being cheerful and efficient.

Again I was called in by a consultant a very pleasant gentleman who again introduced himself listened informed me of the results and a plan of what would happen next with regard to some further investigations and the plan he wanted to do.

He asked if I wanted to ask any questions again was very reassuring.

At no time was I made to feel rushed or uncomfortable but felt perfectly relaxed.

All the staff seemed relaxed but efficient and pleasant.

Today we appreciate the pressure that the NHS is under and the unfair wages staff receive but there was definitely no feeling of the pressure the staff must be under. A better service could not be provided. Thank you