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Not gr8 this time

Story from nhs.uk

"Not gr8 this time"

About: James Paget University Hospitals NHS Foundation Trust

Had a colonoscopy

Said fear of needles etc First nurse could not get canular in hand hurt like anything huge bruise appeared

Second nurse put cannula in arm no problem

I have never had so much pain while lady did colonoscopy pain relief did not work at all I felt it all

Someone else took over thank goodness

I've had this done once before it never hurt at all

Obviously first nurse did not know what she was doing

I hope I never have to have this done again as I 100% would not put myself through this ever again

It was so painful

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Responses

Response from James Paget University Hospitals NHS Foundation Trust last month
James Paget University Hospitals NHS Foundation Trust

Submitted on 12/03/2024 at 10:35
Published on nhs.uk at 10:35

Dear Patient

Thank you for sharing your feedback regarding your recent experiences of having a colonoscopy. Whilst I appreciate that such procedures can be uncomfortable, I am so sorry to learn that you experienced so much pain. I have shared your feedback with the teams involved, however I would encourage you to contact our Patient Advice and Liaison Services (PALS) on 01493 453240 or via

e-mail: pals@jpaget.nhs.uk, so that we can understand better what happened on this occasion and obtain more information. Our PALS team would be happy to look into this for you

Kind Regards

Amanda Hood

Head of Patient Experience and Engagement

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