This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Overall had a wonderful experience

Posted By learningdd79

"Overall had a wonderful experience"

About: Lagan Valley Hospital / Regional Day Procedure Unit

(as a service user),

Had a day procedure. Was admitted by Zoe and was very well looked after. Staff very friendly and helpful. Was brought in at 11am but wasn't taken until 2.30pm. Overall had a wonderful experience, thank you to all the staff.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust last month
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 20/03/2024 at 14:09
Published on Care Opinion at 14:09

picture of Conor Campbell

Dear learningdd79

My name is Conor Campbell. My position is Senior Manager, Assurance and Improvement with a leading role in improving the service user experience - which includes responding to any person who tells their story through Care Opinion in order to help the organisation learn and improve.

Thank you for sharing the story of your experience in the care of Lagan Valley Hospital Regional Day Procedure Unit.

It is great to learn that your quality of care and experience has been of the standard that we aspire to.

I am sorry that you suffered a 3.5 hour delay and will explore this with service leadership in order to understand why this was the case and to prevent future reoccurrence.

I have shared your positive feedback to Zoe and the Lagan Valley Hospital Regional Day Procedure Unit Team who greatly appreciate your kind words.

Best wishes

Conor

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k