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The staff were amazing

Posted By februaryls55

"The staff were amazing"

About: Queen Elizabeth University Hospital Glasgow / Elderly Medicine (Wards 51, 52, 54,55, 57, 8a & 2a)

(as a relative),

Our Mum of 90 was admitted to the Elderly Medicine Ward 55 in the Langlands Building, QEUH in February. For a good number of years our Mum lived with dementia but, due to other complications, she did not recover and sadly passed away. Throughout her short stay in this ward, the level of care our Mum received was exceptional. The staff really cared and showed so much compassion. We will forever be in their debt for helping to make the last part of our Mum’s life peaceful. We will never forget the team at Ward 55 – particularly Anne, Michelle, Rachel, Peter and Ali – all of whom were extremely supportive towards us and our families. They are all a credit to the NHS.

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Responses

Response from Kevin Torbet, Admin Assistant, Patient Experience and Public Involvement, NHSGGC last month
Kevin Torbet
Admin Assistant, Patient Experience and Public Involvement,
NHSGGC

Submitted on 21/03/2024 at 15:46
Published on Care Opinion at 15:46

picture of Kevin Torbet

Dear februaryls55

I would like to offer my sincere condolences on the sad passing of your mother. This must be a very difficult time for you and your family so thank you so much for finding the time to leave us your feedback it really is appreciated.

I was very touched to hear how the staff took the time to get to know your mother on a personal level and left a lasting impression on both her and your family. I was equally pleased to hear of the compassion and warmth shown by our staff members in this difficult time. This must have been a huge comfort.

I have passed on your thanks to the team especially Anne, Michelle, Rachel, Peter and Ali who have asked me to thank you for your kind words.

Kind regards

Kevin

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