This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Everybody here has been excellent"

About: Oncology / Radiotherapy

(as the patient),

Everybody here has been excellent, very friendly and warm. Reception staff are absolutely amazing - they keep you right with timings, your water drinking etc - and they are always pleasant.

A criticism I have would be the toilets - they are awful, all concrete, no skirting even. They should be completely modernised. They are clean, but it looks as though they haven’t been finished!

A TV in the waiting room would also be a definite improvement.

I personally don’t like the seating arrangement in the waiting room in that everybody is looking at each other. I would prefer to be sitting in rows so as not to feel as though people are watching you.

I think also there should be another toilet on the way out after treatment. At the moment you have to come all the way back to the reception/waiting area to use the toilet before you can leave the building. You feel tired enough as it is after the treatment without having to do this.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Damian Parr, Head of Therapeutic Radiography Services, Radiotherapy, NHS Tayside last month
We are preparing to make a change
Damian Parr
Head of Therapeutic Radiography Services, Radiotherapy,
NHS Tayside
Submitted on 15/03/2024 at 13:32
Published on Care Opinion at 13:32


Dear Coco1,

Thankyou so much for taking the time to sent your lovely words and feedback, my name is Damian, head of therapeutic radiography. It is wonderful to hear that you found everything to be excellent and thankyou for highlighting the amazing job our healthcare support workers do in reception, they are invaluable. I will ensure I pass on your comments to all the staff groups.

Thankyou for highlighting the toilets, fortunately they are due a spruce up, hopefully in April, which will be a nice upgrade. I will take your other suggestions regarding television, toilet and chair placement to department planning meetings in the future.

Once again thankyou so much and we wish you well for the future.

Damian

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k