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Care Opinion

Care for my mum

Posted By Annie2202

"Care for my mum"

About: Forth Valley Royal Hospital / Acute assessment unit

(as a service user),

Admitted to AAU on the Friday, stayed in a bed there until the Tuesday evening & then moved to a ward. One MRI scan given on the Tuesday.

No wonder there is a bed shortage when the process takes this long. Both times my Mum has been put in a ward she has been put in an extra bed in the corner without a TV or a buzzer. This is no good as she has mobility issues, requires assistance and there is no space for her zimmer frame.

No communication from staff to us, her family. Have to beg to get someone to speak to us. Some staff speaking to my Mum as if she is stupid, assuming that because she is elderly she is not an individual.

As she has 2 separate health issues and the whole process is not joined up.

I completely understand how under pressure and busy the staff are, but no one ever seems accountable. A few small changes could make such a difference to elderly patients.

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Responses

Response from Pamela Scott, Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre, NHS Forth Valley 2 months ago
Pamela Scott
Lead Nurse, Acute assessment/clinical assessment unit and urgent care centre,
NHS Forth Valley

Submitted on 14/03/2024 at 20:32
Published on Care Opinion at 20:32

Dear Annie2202

Thank you for taking the time to tell us about your experience of the acute assessment unit. I am sorry to hear that it was below the standard expected for our patients and their families. This would have added to the stress and worry that you would have already been experiencing.

We are always keen to improve our services and look at possible solutions that we may implement in the future to ensure the experience for the next patient is better. If you are able to do so I would ask that you get in touch to discuss this further, please get in touch via my email or phone number below

Best Wishes

Pamela

pamela.scott@nhs.scot

01324 567472

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