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Treated with total respect and friendliness

Posted By Alison184

"Treated with total respect and friendliness"

About: University Hospital Hairmyres / Emergency Department University Hospital Hairmyres / Radiology

(as a relative),

My mum is a frail old woman in her 80s and has been complaining of right wrist pain for 2+ weeks.

I phoned the GP practice at 8:30, was asked to bring mum up at 2:45. The ANP examined her and thought it may be a fracture. Wrote out an x-ray card and we went to Hairmyres Hospital.

Waited just over 10 mins for an x-ray, the radiographer told us her wrist is broken, we went to A&E, waited 30 mins, my mum say the nicest, most informative nurse who applied a  splint and gave us advice and we left at 5.05 pm.

I can't thank the ANP/radiographer and A&E nurse enough. We were treated promptly, with total respect and friendliness and I felt totally informed. Thank you to you all. 

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Responses

Response from Margaret Meek, Director of Hospital Services, University Hospital Hairmyres, NHS Lanarkshire 2 months ago
Margaret Meek
Director of Hospital Services, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 14/03/2024 at 19:11
Published on Care Opinion at 19:11

Dear Alison 184,

Thank you for taking the time to post regarding your mums visit to Hairmyres Hospital. Your comments will be shared with the ED and Radiology team who I am sure will be delighted to read your positive feedback regarding how their compassionate approach made what must have been a stressful time for your mother and you more bearable.

Wishing your mother a speedy recovery

kind regards

Margaret

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