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Keep smiling

Posted By jaz99

"Keep smiling"

About: Ayrshire & Arran Community Services / Community Mental Health Team

(as the patient),

I had Karen come out with her apprentice, they both arrive on time and very quickly put me at ease. All the questions they asked were straight forward and sensible. The young apprentice was well behaved and smiled a lot, very pleasant.

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Responses

Response from Pamela Gibson, Patient Experience Facilitator, Nursing, NHS Ayrshire and Arran last month
Pamela Gibson
Patient Experience Facilitator, Nursing,
NHS Ayrshire and Arran

Monitor stories and provide administration for NHS Ayrshire & Arran

Submitted on 18/03/2024 at 14:57
Published on Care Opinion at 14:57

picture of Pamela Gibson

Dear jaz99

Thank you for taking the time and trouble to share your healthcare experience with us via Care Opinion.

It is good to hear that the staff who came to visit you were prompt and on time for your appointment. It is also good to hear that the apprentice, who was in attendance was pleasant and smiled a lot.

It will be my pleasure to share your kind words with Karen and her apprentice. Our staff really appreciate receiving feedback from their patients and I know they will both be really encouraged to know that you felt so well supported by them.

Please accept my best wishes and thank you once again for taking the time to acknowledge your care experience.

Kind Regards

Pamela

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