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Very efficient and welcoming the experience

Posted By lotionyw69

"Very efficient and welcoming the experience"

About: St Michael's Hospital / Trauma & Orthopaedics (including fracture/hand clinic)

(as a service user),

From the outset a very efficient and welcoming the experience. Meeting the surgeon, having my operation and all the follow ups.

Mrs Dunlop - so skilled and motivating to her team - (a benefit of being awake during the operation!) The entire nursing team - so pleasant and efficient. The anaesthetic team so very pleasant and thankfully, effective!

This continued during my recovery and meeting the wonderfully friendly Lorraine and the super Joao.

Thank you one and all.

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Responses

Response from Megan Nicholls, Patient Engagement Co Ordinator, Patient and Family Experience Team, Royal Cornwall Hospitals NHS Trust last month
Megan Nicholls
Patient Engagement Co Ordinator, Patient and Family Experience Team,
Royal Cornwall Hospitals NHS Trust

Submitted on 21/03/2024 at 09:51
Published on Care Opinion at 09:51

Dear lotionyw69

Thank you for taking the time to share your feedback with us, I'm sorry for the delay in getting back to you on here.

I am so pleased to read that at every step of your experience, it was very efficient and welcoming. It is great to read about how skilled, pleasant and efficient the embers of staff were. I do hope you're recovering well.

I am writing to you as a member of the Patient Experience tea, but I will ensure your kind words are forwarded on to the relevant team, with a special mention to Mrs Dunlop, Lorraine and Joao through our Learning From Excellence Scheme.

Thank you, again, for taking the time to share your feedback with us.

Thank you

Megan

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