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District Nurse: treated us both with care and understanding

Posted By aircd47

"District Nurse: treated us both with care and understanding"

About: Antrim Area Hospital / Accidents & Emergency District Nursing / District Nursing - Antrim South

(as a carer),

A district nurse came to my home at a time that I was worried about my husband's health. She treated us both with care and understanding, not to mention respect. She assessed my husband and advised me to what his condition was and told me to take him straight to A&E.

At A&E we waited approx. 9  hours before a doctor came to see us. They never looked at my husband and tried to send me away with another antibiotic and cream, of which the doctor had already given.  When I tried to explain what the nurse had told me, they dismissed me and said that they were the doctor. I sought a second opinion from another doctor that I stopped in A&E who promptly got me help and confirmed that the district nurse was correct in her diagnosis.  If it wasn't for the district nurse taking the time to explain all to me I would have not fought for my husband.

She has since been back and checked in and I owe her a great gratitude.

I also want to thank all the nurses that attended my husband as they all were extremely professional and friendly. 

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Responses

Response from Glynis Whittle, Community Locality Manager, Community Care - Ballymena & Antrim, Northern Health and Social Care Trust last month
Glynis Whittle
Community Locality Manager, Community Care - Ballymena & Antrim,
Northern Health and Social Care Trust

Submitted on 20/03/2024 at 09:41
Published on Care Opinion at 10:19

Hello aircd47,

My name is Glynis Whittle, I am the Community Locality Manager and Lead Nurse for Antrim and Ballymena. Thank you so much for taking the time to express your thanks for the care and support provided by the Antrim South District Nursing team..

I am pleased to hear that this team were very understanding of the concerns you had raised about your husband's condition and provided you both with the appropriate action to take. I am also glad that your husband received the appropriate care in A&E and is hopefully making a good recovery. I am delighted to hear that you have had a good experience of the Antrim South District Nursing team and it is good to hear that they continue to check in with you and your husband.

I will ensure this message of recognition is passed to the team.

Kind regards

Glynis

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Response from Gerry Gallagher, Assistant Clinical Services Manager, Emergency Department, NHSCT last month
Gerry Gallagher
Assistant Clinical Services Manager, Emergency Department,
NHSCT

Submitted on 21/03/2024 at 10:28
Published on Care Opinion at 10:28

Hello,

I'm sorry that your husband had to wait so long to be seen in ED. Unfortunately the department is under significant pressure and waiting times can be lengthy on occasions. If you would like me to look in greater detail as to your husbands attendance please don't hesitate to contact me. My number is 028 9442 4000 extn 334090.

Regards,

Gerry Gallagher

Assistant Clinical Service Manager

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