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Confident that I will receive the best treatment possible

Posted By PositivePatient45

"Confident that I will receive the best treatment possible"

About: Nightingale Hospital Exeter / Devon Diagnostic Centre Ottery St Mary Hospital Royal Devon & Exeter Hospital (Wonford) / Plastic surgery

(as the patient),

I had an appointment recently with Registrar, Claire, at the Ottery St. Mary Oncology Clinic.  She was so nice, helpful and caring and answered all my questions in a sensible and useful manner. 

I will now move onto the next stage of my cancer situation with even more confidence that I will receive the best treatment possible. I waited for a short while in the Café in advance (I was early), and the people there (volunteers and patients) were all so positive and kind - what a pleasant place it is!

I am very fortunate that this is a continuation of the excellent consideration that I have already received from the Royal Devon and Exeter Hospital Wonford Plastic Surgery Clinic, and the Nightingale Hospital Exeter, Devon Diagnostic Centre.

Thank you everyone!

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Responses

Response from Sophie Toghill, Senior SACT Nurse (Eastern Services), Yeo Ward (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Sophie Toghill
Senior SACT Nurse (Eastern Services), Yeo Ward (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 13/03/2024 at 21:39
Published on Care Opinion on 14/03/2024 at 09:44

Hi PositivePatient45,

My name is Sophie, I’m one of the nurses that work across cancer services.

I’d like to say thank you so much for your lovely feedback. It’s very heartwarming to see how positive your experience has been so far, I will make sure to pass on your kind words to Dr Claire.

I’m glad you found the cafe to be so pleasant, if you visit there again I highly recommend the cheese scones!!

Thank you again for your feedback, I wish you the very best for your treatment.

Best wishes,

Sophie Toghill

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Update posted by PositivePatient45 (the patient)

Thanks Sophie for your reply and good wishes. I shall certainly try the cheese scones!

Best wishes PP45

Response from Helen Bowmer, Admin Services Manager (Eastern Services), Nightingale Hospital, Exeter (Eastern Services), Royal Devon University Healthcare NHS Foundation Trust last month
Helen Bowmer
Admin Services Manager (Eastern Services), Nightingale Hospital, Exeter (Eastern Services),
Royal Devon University Healthcare NHS Foundation Trust

Submitted on 14/03/2024 at 15:05
Published on Care Opinion at 15:31

picture of Helen Bowmer

Hi PositivePatient45,

I am Helen the Admin Services Manager. It is wonderful to hear that you have had such a positive patient experience and that the diagnostics team here at Nightingale have contributed to that. I will ensure I pass your feedback on to the team.

Wishing you all the best for your future treatment,

Best wishes,

Helen Bowmer

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Update posted by PositivePatient45 (the patient)

Hi Helen,

Thank you for your message and good wishes. You all do such a wonderful job.

Well done everyone!

Best wishes

PP45

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