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Amazingly thorough

Posted By novemberrf59

"Amazingly thorough"

About: Downe Hospital / Rapid Assessment Centre Downe Hospital / Ward 1

(as a relative),

What can I say. It was mine & my mum's 1st experience going to the Rapid Assessment Unit and it was amazingly thorough. The staff were courteous, pleasant and made my elderly mum feel very comfortable. 

Mum was admitted to ward 1. The staff here too were incredibly helpful and kind. We dealt with Una from speech & language, physios, dietitians, Drs and care assistants. My mum isn't verbal & they all took time to communicate with her. They looked after her so well.

We are incredibly lucky to have the services of the Downe Hospital and all the amazing staff.

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Responses

Response from Conor Campbell, Senior Manager, Assurance and Improvement, South Eastern Health & Social Care Trust last month
Conor Campbell
Senior Manager, Assurance and Improvement,
South Eastern Health & Social Care Trust

Assurance and improvement

Submitted on 20/03/2024 at 14:23
Published on Care Opinion at 14:23

picture of Conor Campbell

Dear novemberrf59

My name is Conor Campbell. My position is Senior Manager, Assurance and Improvement with a leading role in improving the service user experience - which includes responding to any person who tells their story through Care Opinion in order to help the organisation learn and improve.

Thank you for sharing the story of your and your mum’s experience in the care of Downe Hospital Rapid Assessment Unit and Ward 1.

It is great to learn that your mum’s quality of care and experience has been of the standard that we aspire to

I have shared your positive feedback to staff of both teams who greatly appreciate your kind words.

I hope that your mum keeps well going forward.

Best wishes

Conor

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