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"It's impossible to access healthcare"

About: Leighton Road Surgery

(as a service user),

I was unable to make an on-the-day appointment for 2 weeks, so phoned and asked for a non-urgent appointment and was given one for a Sunday.  When I got there, I was told that all systems were down but Dr would still see me.

Saw Dr (who was lovely) who said that I needed anti-biotics and also needed to see my GP (don't even know who my GP is now) the next day for an urgent referral for scan and gynae referral (for post menopausal bleeding, pelvic pain and also possible kidney infection as blood in urine).  Dr unable to write prescription for me.

The next day I queued on the phone for 1 hr and 20 mins to be told no appointments, and to call 111.

I also had to queue for 111.

This is appalling - I feel like there is absolutely no way to reach anyone to help me unless I go to A & E (yet we're constantly told that A & E is for serious emergencies only). What am I supposed to do?

The kidney pain I am also experiencing has been going on for a year - I was referred by LRS to Urology and I still haven't had an appointment or any sort of response from them.

It makes me think, what is the point?  There is seemingly no way for me to access healthcare.

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Responses

Response from Sharon Avola, Patient Experience and Communications Officer, Patient Liaison, Leighton Road Surgery and Cauldwell Medical Centre last month
Sharon Avola
Patient Experience and Communications Officer, Patient Liaison,
Leighton Road Surgery and Cauldwell Medical Centre
Submitted on 15/03/2024 at 16:12
Published on Care Opinion at 16:12


We are sorry to hear about your frustrating experience with accessing an appointment at Leighton Road Surgery,

It's understandable that you're feeling overwhelmed and unsure about what steps to take next.

Given the urgency of your symptoms, please could I ask you to contact the Patient Experience and Communication Team on 01525 372571, option 6 as soon as you can so that we can address this with the Surgery.

Kind regards

Sharon Avola

Patient Experience and Communication Team

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