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Impressed by professionalism and fantastic care

Posted By Mary1954

"Impressed by professionalism and fantastic care"

About: Dumfries & Galloway Royal Infirmary / Day Surgery Dumfries & Galloway Royal Infirmary / Occupational Therapy Dumfries & Galloway Royal Infirmary / Orthopaedics

(as a service user),

My story is about a torn UCL ligament on my thumb sustained from a skiing accident.

I was obviously relieved that my injury was just a thumb but the torn ligament made it more complicated due to the time limit on the repair. I work as a nurse in a Nursing Home and enjoy physical sports and activities. Having been fortunate to have not experienced any serious injuries previously I was apprehensive about treatment and outcome.

From the moment I attended the Orthopaedic Department in DGRI I was so impressed by their professionalism and the fantastic care I received from all the staff.  To repair an injury surgically involved so many different departments.  I would like to express my appreciation and gratitude to my surgeon, the Short Stay ward, the Theatre staff, the Orthopaedic department and my OT .  I could not have been given a more positive experience and will always be grateful for their expertise and care.

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Responses

Response from Jessica Duncan, Patient Experience Administrator , Patient Services, NHS Dumfries & Galloway last month
Jessica Duncan
Patient Experience Administrator , Patient Services,
NHS Dumfries & Galloway

Submitted on 19/03/2024 at 09:15
Published on Care Opinion at 09:15

Dear Mary1954,

Thank you for taking the time to share your positive feedback with us.

This is great feedback for our staff to receive and I can confirm that I have shared your compliments with the appropriate managers to share with the staff involved in your care.

It is great to hear that your injury has been repaired and we wish you a speedy recovery.

Thank you again for your kind words.

Kind regards,

Jess

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