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"Not happy after speaking to doctor this morning "

About: King Street Surgery

I contacted the surgery this morning as I have either pulled a muscle or have fluid in my knee and I also have a droop on the left side of my face I had a stroke a few years ago which left me with a droop on my right hand side and left me with a weakness down my left hand side and the left hand side is where I've either pulled a muscle or have fluid on my knee I told the doctor about my leg being really sore then I told her about the droop being at the left hand side of my face now she told me strokes don't hurt so why was I not asked to get seen at the doctors I really am not happy about this especially the droop on the left hand side of my face now when it was on the right hand side of my face when I had my stroke a few years ago she didn't even tell me to go to the hospital and get checked out all she said was strokes don't hurt I am not happy about this at all

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Responses

Response from King Street Surgery last month
King Street Surgery
Submitted on 18/03/2024 at 17:51
Published on nhs.uk at 17:51


Dear Patient,

I apologize for your recent consultation with the doctor, and I regret that you feel it did not meet your expectations.

Your feedback is valuable to us, and we take it seriously. Could you please take a moment to leave us your feedback on our website,

https://kingstreetsurgery.co.uk/suggestions-comments-and-complaints/

including your name and date of birth? This will allow us to investigate the matter thoroughly and respond to you accordingly.

Thank you for bringing this to our attention. We strive to provide the best possible care for all our patients and will work to address any concerns you may have.

Thank you

regards

John Bacha

The management team

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