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Ridiculous wait

Story from nhs.uk

"Ridiculous wait"

About: Leigh Family Practice

Rang the practice yesterday (6/3/24) for a face to face appointment and the earliest date they could give me was April 2nd, just a few days short of a month`s wait. Ridiculous and my records would have shown the receptionist I was not a patient who visited the surgery every 5 minutes so I was obviously not a time waster. What on earth is going on there and my age 68 and my appointment history should have indicated I wouldn`t be ringing unless I really needed to.

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Responses

Response from Leigh Family Practice last month
Leigh Family Practice

Submitted on 07/03/2024 at 14:32
Published on nhs.uk at 14:32

Dear patient,

I am sorry to hear about the service you experienced yesterday. We have listened to the call and the issue has been identified and resolved. You will receive a phone call shortly to arrange a sooner face to face appointment.

If you would like to discuss this further please contact the Practice on 01942 557739.

Thank you

Practice Manager

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