"Very poor "

My mum is at the end of life stage with severe copd. The hospital is our second home and has been for a number of years. They have always been excellent and really looked after my mum but the past few years especially since covid the hospital has gone extremely downhill. My mum is a regular in the resus dept which has always been fantastic. Resus doctors and nurses have always been excellent and shown care and support towards mum and our family. However once on the wards that's when the problems start. My mum fell out of the bed a few days ago onto the floor and hurt herself. I brought this to the attention of one of the nurses on the ward who said well I do not lock my patients into bed of a night. Why I asked. My mum is under five stone and severely thin. One of the family asked for help to be told I am busy you will just have to wait. My mum was left without oxygen as the nurses had forgotten to reconnect it back onto the wall after doing observations. Until a family member noticed this when visiting. I came to take mum home on wednesday and was told I could not enter as there was flu on the ward. Yet the whole family had been there visiting morning, noon and night for the past week. Most staff are lovely and caring but there are a few young nurses who seem to think they have authority and can speak to you anyway they want. This is the last thing we need as a family who are nursing our mum at the end stage of life. I will not allow it.