"My opinion has changed dramatically "

Had to attend Accident & Emergency for an infected large cyst when it ruptured. Rather worried as my last visit with sepsis in 2019 went badly wrong. However I was seen reasonably promptly by surgical team in Accident & Emergency who tried to arrange my incision & drainage. However, a large number of emergencies forced a postponement to following day. I returned via the Elective Care/Day Surgery unit but an even busier day meant another postponement. Arriving again Friday, my op was prioritised through the day and eventually scheduled to a firm time in the afternoon. Apologies made throughout whole delay which I accepted as it wasn't there fault there were so many emergency surgeries coming through when mine was not life threatening. The care I received in the Elective Care Unit was exceptional. Every member of the team was friendly, helpful and efficient at all levels, from staff nurses to students. This was my very first op under general anaesthetic and I was treated well all the way to theatre and back. I was so pleased with my treatment as it was in total contrast to my previous visit in 2019.

Recovery was smooth and easy for me and I sailed through with no complications. What a contrast!

I'm no longer reluctant to attend this hospital now as my long delay in treatment enabled me to observe some very dedicated staff work in difficult demanding circumstances. I noticed the supply issues, shortage of staff and resources too. Seeing two young ladies starting careers in this difficult environment was inspiring too. I wished them both well on discharge as they were very helpful during my stay.

Hopefully I have no reason to return again but at least I know treatment has improved dramatically and I can feel confident in the acute service again.