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About: Dr Maassarani & Partners

I was very disappointed my gp. 28th of February I have to had call appointment with the doctor discus about my blood test and I didn't had any call from doctor. Blood test shows weakened immunity system, low iron, zink, calcium feeling

weak, 3 months ego had hernia surgery. Today went in gp asked why didn't had call appointment, reception girl just rebooked my appointment for 14th of March. Start to discus I feeling very weak but she set is not urgent appointment. I was very sad....

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Response from Dr Maassarani & Partners last month
Dr Maassarani & Partners

Submitted on 11/03/2024 at 12:22
Published on nhs.uk at 12:22

Dear Mrs Virginija

Thank you for leaving feedback, the Practice takes all feedback very seriously.

On behalf of the practice I am sorry that you did not receive a call on 28/02/2024and I will investigate this further. I can see that you spoke to the GP on 08/03/2024 and discussed the blood results with you.

I am sorry that your recent contact with the practice was not positive and we endeavour to improve patient experience.

If you would like to discuss this further please do not hesitate to contact myself.

Many thanks

Kelsey Keam

Practice Operations Manager

Dr Maassarani & Partners

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