"Uncaring, unhelpful - awful"

Have had several recent interactions with the surgery in last few months, suffer the horrible wait times on the phones, 40 minutes to an hour plus, every time. Receptionists are rude, they either flatly refuse to help or incredibly patronising, talk over you and do not listen. The new Klinik system is limited on symptoms so cant get appointments that way, cant make them over the phone or face to face. Seeing a gp is rare to never, a nurse if you're lucky. 5 minutes in and out, totally disinterested and do not listen to what they are told - can see the notes on the system only a fraction of what was said is noted. Follow up is a joke, try to get a message to the person you saw..not a chance in hell, you are irrelevant. Very isolating, awful for your mental health. Town is over populated but that is a surgery problem not a patient problem. Employ more people.