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Upsetting experience

Story from nhs.uk

"Upsetting experience "

About: Dockham Road Surgery

After trying online, calling, visiting the surgery, I was told by a receptionist that if I wanted an appointment with a specific doctor, then I had to write a letter! I was so devastated, shocked and upset, I just walked away. I have been worrying about a certain condition I have for a long while and just want to talk about it. Absolutely disgraceful!

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Responses

Response from Dockham Road Surgery 2 weeks ago
Dockham Road Surgery

Submitted on 12/04/2024 at 10:36
Published on nhs.uk at 10:36

We believe there may be a misunderstanding here - we normally recommend that patients see the next avail GP to avoid lengthy delays due to GP absences etc. Anythiong causing concern can be seen by any of the GPs. It is likely that the Receptionist recommended writing a message via the Practice Website (Dashboard) where the message is passed to the requested GP to review and recommend next course of action.

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