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Reading off a screen

Story from nhs.uk

"Reading off a screen"

About: The Royal Victoria Infirmary

Went to get my bloods done, unclear signs on where to line up. Ignored, then spoken to with distain. Saving graces were two lovely nurses who took my blood.

Had a phone review today, the person on the phone was automatically rude, read off a screen. No humanity, spoke to me like I was stupid. Asked me unclear questions which I had to clarify and when I did talk about mental health they didn’t offer any service. Made me feel absolutely horrible all day. Never felt so belittled. Horrible service. I’m hoping to rearrange my appointment to Wansbeck as I don’t want to return to such a rude place. 0/10.

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Responses

Response from The Royal Victoria Infirmary last month
The Royal Victoria Infirmary

Submitted on 06/03/2024 at 16:32
Published on nhs.uk at 16:32

We are sorry for your recent experience at the Dermatology department, RVI and would be very interested in exploring this further with you. If you would like to discuss this please contact our Patient Relations Department on 0191 2231382 or e-mail nuth.patient.relations@nhs.net.

If you wish to raise your concerns with someone who is not involved in your care, the Patient Advice and Liaison Service (PALS) can listen to your issues and aim to help sort out problems quickly and can be contacted on Freephone 0800 032 02 02 or by email on northoftynepals@nhct.nhs.uk.

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