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"Efficient and effective from day one"

About: Royal Cornwall Hospital (Treliske) / Dermatology

(as a service user),

My second experience of the dermatology  unit, which has resulted in another Melanoma diagnosis. (Last one 1999 followed by 5 years follow up checks and thankfully no extra treatment required).

On this latest referral . I have nothing but very high praise for Dr Erdal and his team, Emma, Charlotte and Sarah. (Unfortunately I do not have the names of the first team he led back in January...equally attentive and caring )

A second procedure was required to try and ensure all vestiges had been removed. Throughout, all the stages have been explained in detail and sympathetically communicated. 

Indeed all my contact with this department of the NHS has proved to be efficient and effective from day one - from the receptionist, call backs from the nurses to the teams mentioned above. Dr Erdal is friendly and put me at ease. Full marks to you all.

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Responses

Response from Leanne Knapp, Sister, Dermatology, Royal Cornwall Hospitals NHS Trust last month
Leanne Knapp
Sister, Dermatology,
Royal Cornwall Hospitals NHS Trust
Submitted on 08/03/2024 at 16:44
Published on Care Opinion at 16:44


Hello Goonhaverngirl, Thank you for taking the time to post your thoughts on your recent visit to Dermatology Unit. I am glad that you have received efficient and effective care not only now but throughout your contact with the department over the years. The reason many of us are in our roles is to ensure that patients receive the best care and it is good to know that we are having a positive impact on patient journeys. I will ensure that the staff all see your feedback and wish you all the best for the future.

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